Returns and Exchanges

Our #1 priority is to make sure your purchase makes you & your little ones happy!

If you are not entirely satisfied with your purchase, we're here to help.

Our Policy: 

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Please contact us: 


Be sure to provide:

  • your name
  • order number
  • email
  • contact number
  • the reason for your return

You must receive authorization from customer service prior to returning the order. Unauthorized returns and returns sent back without requested information will not be accepted. Please allow 2-3 business days to respond to your inquiry.

Incorrect Address

If the delivery courier cannot deliver your item due to the shipping address you provided is incorrect, please contact your local postal service to re-route the package. If the package has been returned to sender we are happy to re-ship the items again to the correct address or offer store credit.

If you have entered the incorrect delivery address, you cannot be refunded or receive a store credit. 

Cancel An order 

All order cancellations must be done within 24 hours of placing the order.

Please email with your order number to process your request.


Any returned merchandise must be received in its original condition (unwashed and unworn with hang tags attached). Original shipping fees are not refundable unless you received the wrong item or a damaged item. In all other cases, the buyer is responsible for return shipping fees. Exchanges will be shipped back at no charge. We must first receive your merchandise before anything gets processed. We suggest you send your returns via a trackable shipping method.  If there is an issue with your order,  Please do not hesitate to contact us via E-mail: (, telephone, or use our live chat option within 5 days of order receipt.

Premium Apparel clothing has made every effort to display the color of our products as accurately as possible. However, as the actual colors you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any color will be accurate.

We are also sure that you will understand that there may be slight color variance in certain products such as hand-printed or patchwork items but we will endeavor to send you a product that is in a similar color range to the one shown on the website….some of our products are as unique as you are.

Please note that if the item was a gift, we will be unable to issue a refund to anyone other than the person who originally placed the order. You may request a store credit or exchange by indicating that the item was a gift. Please be sure to include your name, address, and phone number as well as the name and address of the person who placed the order.

Gift cards do not have an expiration date; however, we will have to re-issue them if they are not used within a year from they date they are created. This is to keep gift cards current in our system. If you did not use your gift card within one year, simply give our CS team the gift card code and amount, and we will be happy to re-issue it for you. We apologize for any inconvenience.